You can easily register your return via My Olunaya. After registering, you'll receive all the steps, instructions, and the return address.

Important :

· Returns without registration cannot be processed.

· Ensure sturdy packaging

· Damage due to poor packaging is the responsibility of the
customer

You have a 14-day reflection period after receiving your order.

Yes, return costs are usually at your own expense.

Exception : In case of an error by Olunaya or a defective/damaged product, all costs are entirely for us.

Yes, exchanges are possible as long as the product

• Unopened
• Unused
• Sealed
• In original packaging
  
  

You will be responsible for paying for the shipping costs for resending.

No, for hygiene reasons, opened products cannot be returned. Our products always have an internal or visible hygiene seal. If this is broken, we can no longer sell the product and therefore it cannot be returned.

Within 7 working days after we have received and inspected your return.
Depending on your bank, it may sometimes take a little longer for the amount to be visible.

Using the same payment method you used when ordering. Missing or opened items will be deducted from your purchase price.

Yes. You will receive a refund for the amount you actually paid.

Once your return has been processed and approved, you will automatically receive an email confirmation.

Please report this within 48 hours via mijn.olunaya.com , along with photos. Select "Return" and choose the "Order damaged" option.

You can choose from:

• Free replacement
• Full refund (including shipping costs)