Netherlands: 1–2 business days
Belgium: 2–4 working days
During holidays or busy periods, delivery times may vary slightly. You'll always receive a Track & Trace code as soon as your package has been processed.
Delivery and shipping
You are just a few clicks away from caring for your baby with natural and safe products
Onze belofte, uw gemak
Fast delivery
For fast delivery, place your order on weekdays before 10 PM. We'll review your order and ship it within 24 hours. Depending on your chosen shipping method, it will be delivered by PostNL.
Great communication
You'll receive a track and trace code with your order. You'll receive this by email as soon as your package has been accepted by the carrier. You'll then receive important updates about your delivery. And finally, a final email to rate our excellent service ;)
Clear expectations
Your order will be delivered within 1-3 business days. Please note: due to unforeseen circumstances, a different carrier may be selected. You will, of course, receive all delivery information by email in such cases.
After sales
With us, our service doesn't stop with your order. Have any questions, tips, or feedback? We're always here to help!
Meestgestelde vragen
View the frequently asked questions here. Is your question not listed? Then check out our help articles or send us a message.
What is the delivery time of my order?
What are the shipping costs?
Shipping costs are automatically calculated during checkout. Shipping is free for orders over €44.99.
What time will my package be delivered?
You can see this in the Track & Trace link that you receive as soon as your package has been scanned by our logistics partner.
Will my order be delivered on the weekend?
In most regions, orders are delivered on Saturdays. Sunday delivery varies by area and delivery service.
Can I choose a delivery date?
At this time it is not yet possible to select a specific delivery date.
Do you ship to Belgium or other countries?
Yes, we deliver within the Netherlands, Belgium and various other EU countries.
Shipping costs and delivery time will be visible during checkout.
I didn't receive a Track & Trace, what should I do?
Check your spam folder first. Didn't receive an email? Log in to My Olunaya with the email address you used to place your order. Is your order not listed there? Please contact us, and we'll resend the code.
Ordering and payment
You can pay at Olunaya with the following payment methods: iDEAL Wero, Bancontact, Visa, Mastercard, American Express and UnionPay, Apple Pay, Google Pay and PayPal, Shop Pay.
Do you have an Olunaya discount code or gift card? You can redeem it immediately during checkout by entering the code in the appropriate field.
Do you have an Olunaya discount code or gift card? You can redeem it immediately during checkout by entering the code in the appropriate field.
Track my order
Here you'll find the status of your order, including shipping information and the expected delivery date. Stay informed about the progress of your order.
You can log in directly with the email address of your order via a temporary code in your mailbox, so a password or pre-created account is not necessary.
You can log in directly with the email address of your order via a temporary code in your mailbox, so a password or pre-created account is not necessary.
Returns
You have 14 days from the date of purchase to return or exchange a product, counting from the date of receipt.
Contact
Do you have questions or would you like more information? Feel free to contact us. Our team is ready to help.
Can't you figure it out?
Feel free to send us an email using the form below or use the chat function.